PRIVACY POLICY
Last updated July 20, 2026
This Privacy Notice for johco, llc, doing business as Johco ("Johco," "we," "us," or "our"), describes how and why we may access, collect, store, use, and share personal information when you use our Services, including when you:
- Visit our website
at https://www.johco.store or any website of ours that links to this Privacy Notice
- Use Johco Excel. Johco Excel is a cloud-connected Microsoft Excel add-in provided by Johco. It provides spreadsheet automation, financial modeling, calculation, documentation, and language-parsing functions. Users may create an account and submit spreadsheet inputs, formulas, prompts, text, and related content to obtain a requested output. Written instructions submitted to current AI functions are sent to the configured AI providers needed to process the request. The current service has no free subscription tier.
- Engage with us in other related ways, including any marketing or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.admin@johco.store .
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? Some of the information may be considered
Do we collect information from third parties? When you choose provider-based sign-in, we receive limited account profile information from Google or Microsoft. When billing is enabled and you choose to purchase, Stripe returns account, transaction, subscription, and fraud-prevention information. We may also obtain authorized market and property records from public or licensed data sources for product functions.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which
How do we keep your information safe? We have adequate
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by https://johco.store/contact/
Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.We collect personal information that you voluntarily provide to us when you
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
names
email addresses
passwords
contact or authentication data
contact preferences
spreadsheet inputs, formulas, prompts, and uploaded/user-submitted content
usage data and feature activity
company or organization name
user-submitted business content
ai requests
business, financial, operational, or project-related information submitted through the service
generated outputs and usage history
Sensitive Information.
Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored byStripe https://stripe.com/privacy
Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, or other social media account. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in the section called
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
- Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called
"crash dumps" ), and hardware settings).
- Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
- Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
Feature usage data . Function name, request status, and usage-counter information. Function inputs and outputs are not stored in the account usage table.
API request metadata . Timestamp, authenticated account or installation identifier, endpoint or function name, response status, and latency. Request content is not intentionally stored in launch account records or routine request logs.
AI function usage metadata .Metadata about AI-assisted requests, such as feature used, request time, usage volume, response status, and error/debug information. This does not necessarily include the full content of every request unless retained for service delivery, security, or support.
Subscription and license status .Information used to manage account access, plan type, trial status, billing status, renewals, cancellations, and feature entitlements.
Error logs . Error type, status, timing, and diagnostic details needed to investigate a failure. Routine error logs are designed to exclude spreadsheet and prompt content.
Authentication events .Login events, account access logs, session information, security alerts, and related information used to protect accounts and prevent misuse.
User-submitted spreadsheet/business content metadata .Information users choose to submit through the add-in, including spreadsheet inputs, formulas, prompts, text, financial, operational, project-related, or business data.
Google API
Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
- To
fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
- To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
- To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
- To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
- To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
- To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
Account, License, Security, and AI Feature Operations .To authenticate users, manage accounts, verify subscription and license status, provide AI-assisted features, process user-submitted spreadsheet/business content, monitor usage limits, maintain security, debug errors, and prevent misuse.
AI Feature Operations, Abuse Prevention, and Service Improvement .We use limited account, usage, error, security, subscription, license, and AI function metadata to operate AI-assisted features, process user-submitted requests, enforce usage limits, debug errors, maintain service reliability, and prevent misuse or abuse of the service.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e.If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
- Consent. We may process your information if you have given us permission (i.e.
, consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
- Performance of a Contract. We may process your personal information when we believe it is necessary to
fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
- Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
- Develop and display
personalized and relevant advertising content for our users
Analyze how our Services are used so we can improve them to engage and retain users
- Support our marketing activities
- Diagnose problems and/or prevent fraudulent activities
- Understand how our users use our products and services so we can improve user experience
To provide secure and reliable AI-assisted functionality, protect the service and users from abuse, improve product performance, enforce fair usage limits, and maintain the integrity, security, and availability of Johco Excel.
- Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
- Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
- For investigations and fraud detection and prevention
- For business transactions provided certain conditions are met
- If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
- For identifying injured, ill, or deceased persons and communicating with next of kin
- If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
- If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
- If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
- If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
- If the collection is solely for journalistic, artistic, or literary purposes
- If the information is publicly available and is specified by the regulations
- We may disclose de-identified information for approved research or statistics projects, subject to ethics oversight and confidentiality commitments
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (
The
AI Platforms
Cloud Computing Services
Data Storage Service Providers
Performance Monitoring Tools
Payment Processors
Data Analytics Services
User Account Registration & Authentication Services
Website Hosting Service Providers
Communication & Collaboration Tools
Spreadsheet and business content processing providers
We
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We use first-party cookies and similar technologies to maintain account sessions, secure the Services, prevent abuse, save necessary preferences, and support basic site functions.
Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice
6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively,
Use of AI Technologies
Johco may send input submitted to a current AI function to OpenAI and/or Anthropic so the provider can return structured instructions. Google Cloud AI is not an active production model provider for the current Johco Excel service. Johco functions, rather than an AI provider, perform the stated calculations.WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
Our AI Products
Our AI Products are designed for the following functions:
AI applications
AI automation
AI insights
AI predictive analytics
Natural language processing
Text analysis
How We Process Your Data Using AI
Content submitted through an AI-assisted route is processed under this Privacy Notice and the applicable provider terms and controls. Users should not submit personal, regulated, or confidential information that is unnecessary for the requested function.
How to Opt Out
We believe in giving you the power to decide how your data is used. To opt out, you can:
Log in to your account settings and update your user account
Contact us using the contact information provided
The current release requires AI processing for functions that accept written instructions. Users who do not want submitted content sent to an external AI provider should not use those functions. Direct Johco calculation functions and ordinary Excel formulas remain available for manual use.
Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or X logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.
We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.
8. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In Short: We may transfer, store, and process your information in countries other than your own.Our servers are located inUnited States United States,
If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.
European Commission's Standard Contractual Clauses:
We have implemented measures to protect your personal information, including by using the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers. These clauses require all recipients to protect all personal information that they process originating from the EEA or UK in accordance with European data protection laws and regulations.https://stripe.com/legal/dpa, https://cloud.google.com/terms/data-processing-addendum, https://cloud.google.com/terms/sccs, https://www.bing.com/ck/a?!&&p=f39327127cea34647bbe4bff3a9baa02600ab87130c74b55d8436795c91dd6fbJmltdHM9MTc4Mjk1MDQwMA&ptn=3&ver=2&hsh=4&fclid=03271717-6275-60c4-1907-01ae66756eWFh&u=a1aHR0cHM6Ly93d3cubWljcm9zb2Z0LmNvbS9saWNlbnNpbmcvZG9jcy92aWV3L01pY3Jvc29mdC1Qcm9kdWN0cy1hbmQtU2VydmljZXMtRGF0YS1Qcm90ZWN0aW9uLUFkZGVuZHVtLURQQT9tc29ja2lkPTAzMjcxNzE3NjI3NTYwYzQxOTA3MDFhZTY2NzU2ZWFh&ntb=1 .
9. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary toWe will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).twenty four (24) months past the termination of the user's account
When we have no ongoing legitimate business need to process your personal information, we will either delete or
10. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system ofWe have implemented appropriate and reasonable technical and
11. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market toWe do not knowingly collect, solicit data from, or market to children under 18 years of ageadmin@johco.store
12. WHAT ARE YOUR PRIVACY RIGHTS?
In Short:In some regions (like
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent: If we are relying on your consent to process your personal information,
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor,
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:Log in to your account settings and update your user account.
Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.
If you have questions or comments about your privacy rights, you may email us at admin@johco.store .
13. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for
14. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident ofCategories of Personal Information We Collect
The table below shows the categories of personal information we have collected in the past twelve (12) months. The table includes illustrative examples of each category and does not reflect the personal information we collect from you. For a comprehensive inventory of all personal information we process, please refer to the section| Category | Examples | Collected |
|---|---|---|
A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name |
B. Personal information as defined in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information |
Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data | ||
Transaction information, purchase history, financial details, and payment information | ||
Fingerprints and voiceprints | ||
Browsing history, search history, online | ||
Device location | ||
Images and audio, video or call recordings created in connection with our business activities | ||
Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us | ||
Student records and directory information | ||
Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics | ||
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilitation in the delivery of our Services and to respond to your inquiries.
- Category A -
For as long as the user has an account with us, plus up to 24 months after account termination, unless a longer retention period is required or permitted for legal, tax, accounting, billing, security, fraud-prevention, dispute-resolution, or compliance purposes.
- Category B -
For as long as the user has an account with us, plus up to 24 months after account termination, unless a longer retention period is required or permitted for legal, tax, accounting, billing, security, fraud-prevention, dispute-resolution, or compliance purposes.
- Category
D - For as long as the user has an account with us, plus up to 24 months after account termination. However, billing, invoice, transaction, tax, accounting, fraud-prevention, dispute-resolution, and compliance records may be retained for a longer period where required or permitted by law, including up to 7 years where applicable.
- Category
F - Routine internet, usage, log, analytics, diagnostic, and interaction data is generally retained for up to 12 months. Security, fraud-prevention, abuse-prevention, audit, debugging, and compliance-related logs may be retained for up to 24 months, or longer where required or permitted by law. Aggregated or de-identified analytics may be retained for longer.
- Category G - IP addresses and approximate region derived from an IP address may be retained with security and operational logs for up to 24 months, unless a longer period is required or permitted for legal, security, fraud-prevention, dispute-resolution, or compliance purposes. The current Johco Excel service does not collect GPS or precise device location.
- Category
I - For as long as the user has an account with us, plus up to 24 months after account termination, unless a longer retention period is required or permitted for legal, tax, accounting, billing, security, fraud-prevention, dispute-resolution, employment, or compliance purposes.
- Category K - The current Johco Excel account service does not intentionally create a consumer profile from account personal information. Any limited account preferences are retained with the account and for up to 24 months after account termination, unless a longer period is required or permitted for legal, security, dispute-resolution, or compliance purposes.
Sources of Personal Information
Learn more about the sources of personal information we collect inHow We Use and Share Personal Information
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section,
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be
- Category A. Identifiers
7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.